This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2202088

QUALIFICATIONS: Must be 18 years or older at the time of employment; have a high school diploma or G.E.D. and have no disqualifying criminal history. Must have some experience and/or training in clerical work or related field, the operation of standard office equipment such as a personal computer, basic software applications, and multiple-line telephone.Prior experience in emergency services dispatch or communications is desirable but not required.

Due to the nature of the work, applicants must demonstrate awareness of the reaction of others, attention to detail, problem solving and both verbal and written communication skills. Must have excellent interpersonal skills with the ability to work with a variety of individuals. Remain calm and stay focused under stressful situations.

Please note for this position there is a tattoo policy. Applicants with visible tattoos will be asked to review the policy for compliance.

A complete and thorough background investigation, psychological evaluation, polygraph, and pre-employment drug and hearing test are required. Candidates must obtain a POST Basic Certification within 18 months of hire.

GENERAL DESCRIPTION OF WORK:The primary function of an Emergency Communication Officer (E.C.O.) is to answer emergency and non-emergency calls for assistance and information. Must evaluate and process requests for emergency and non-emergency service in a fast, courteous, and efficient manner using computers, multi-line telephone, radio, or 911 systems. The E.C.O. relays information to emergency response personnel, performs emergency medical dispatch, crisis intervention services and maintains contact with callers until responders arrive. The E.C.O. requires strong communication skills and the ability to provide lifesaving instructions when needed.

The E.C.O. will determine and assign the calls priority level, enter data into a computer-aided dispatch (CAD) operating system, scan responder status, and record details about the call. Enters and modifies information into local, state, and national computer databases. The principal duties of this position are performed in an office environment in which the employee may be subject to stressful and emotional situations.

Emergency Communication Officers must work varying hours including night, weekend and/or holiday shifts in a general 24-hour office environment. The current 40-hour work week includes a 10 or 12-hour shift and a three-day weekend every other week. Shifts begin at either 6:00 a.m. or 6:00 p.m. and schedules change from days to nights at two-month intervals.