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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Summary:

The incumbent is directly responsible for overseeing the daily activities relating to the Tempe Money Transfer Operations. The position is responsible for resolving operational inquiries related to Deposit Services, Wire processing, Transaction Screening, and Wire investigations in a timely and accurate manner. Provide guidance and support to all Money Transfer Tempe office staff. Address interdepartmental concerns using a proactive approach in resolving any incidents or issues. The functional emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices. Perform as a system liaison for trouble shooting staff system issues on our core payment platforms. Responsible for participating and providing support on money transfer system projects and upgrades related to GPP, Intellitracs, HOTSCAN, and OVS. Streamline the operation by developing efficiencies in the workflow. Evaluate system’s effectiveness recommending and implementing appropriate changes that area satisfactorily fulfills their daily customer and/or process requirements of which will include managing and reporting on department metrics for management reporting.

Major Responsibilities:

WORKFLOW MANAGEMENT

• Ensure Tempe Money Transfer Operations is properly staffed and have the appropriate resources required to satisfactorily fulfilling their daily functional requirements.

• Streamline the operation by developing efficiencies in the workflow. Evaluate system’s effectiveness recommending and implementing appropriate changes

• Communicate organizational objectives to the staff, allowing them to identify and implement supporting goals and strategies required for accomplishing the institution’s broader requirements

• Participate in testing of new features/enhancements and upgrades of core application platforms providing feedback and escalation of issues to management.

• Ensure all end of day tasks are performed and meet our documented SLA’s.

• Resolve and respond to inquiries received from our business partners, front offices, and external financial institutions related to our Money Transfer process

STAFF MANAGEMENT

• Assist in mediation of staff conflicts. Identify, document, and implement solutions designed to: (a) quickly resolve said issues and (b) prevent further staffing and/or operational problems.

• Managing time and attendance, (vacation, personal days, etc.)

• Identify staff members’ performance deficiencies. Implement, monitor and modify training program(s) designed to improve “skill sets” (i.e., knowledge, skills and abilities).

• Assist in the preparation and/or review all annual and semi-annual Tempe staff performance appraisals, ensuring each performance evaluation: a) accurately reflects the staff member’s contribution, re: documented objectives; b) presents an “action plan” for improving the staff member’s performance, when required; and c) does not present potential litigation to the Bank.

• Mediate staff conflicts. Identify, document, and implement solutions designed to: (a) quickly resolve said issues and (b) prevent further staffing and/or operational problems.

• Review each of the incumbent section’s daily checklists, confirming all end-of-day activities have been properly completed and total end of day accountability successfully achieved.

• Participate in ongoing unit and departmental staff meetings.

QUALITY CONTROL

• Evaluate existing procedures and methods of operation. Identify, document, and implement ‘cost effective’ methods designed to improve productivity, efficiency and quality.

• Assist Unit Managers in a) identifying “error trends” and b) implementing and monitoring strategies for reducing/preventing such errors.

• Foster and maintain emphasis on our customer service and straight thru processing ongoing initiatives. Document accomplishments related to automation and the reduction of manual intervention.

RISK CONTROL

• Identify risks and implement/monitor practices to reduce and/or prevent risk opportunities.

• Ensure that all bank-wide and departmental policies are communicated, understood, and practiced by all staff members.

• Ensure that all procedures and policies are updated, adhered to, and reflect operational processes.

• Report to senior management on any operational incidents. Work with our risk business partners on remediation and identify additional operational controls to address the deficiency.

• Designated as a Business Continuity Key Staff Member in case of continuity issue.

• Ensure proper escalation on reportable incidence is understood by staff and carried out consistently.

• Act as a liaison for providing information and documentation related to all risk testings.

INTERNAL INSPECTION AND AUDIT:

• Take part in all internal and external inspections/audits as conducted by various entities.

• Implement and monitor ‘corrective measures’ as related to audit findings received from Internal Audit and/or external regulatory agencies

• Implement and monitor ‘corrective measures’ as related to audit findings received from Internal Audit and/or external regulatory agencies

Qualifications:

• Understand and apply the various rules and regulations governing payment operations i.e. IFSA,OFAC, JFEL, etc.

• Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency principles.

• Effectively time manage multiple cases of varying difficulty.

• Able to utilize internal & external resources required for the timely resolution of inquiries.

• Maintain thorough and accurate records, facilitating unit management review.

• Excellent oral and written communication skills.

• Strong practical understanding of payments and investigation and wire room systems (preferable IntelliTRACS and GPP).

• 5 to 7 years experience (Money Transfer Operations).

• 3 to 5 years of management experience.

Education:

• Higher education preferred with banking and financial background.

• Operations back-office industry experience required.

The typical base pay range for this role is between $106K - $145K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute