Job Description

Job Overview:

The Transformation team within Global Business Solutions is passionate about driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise. We strive to be global strategic business partners, delivering world class transformational solutions. We operate as a global organization, supporting various functions including Finance, Controllership, Purchasing, HR, Manufacturing, Sales, Marketing, and a growing list of new business partnerships.

Buick and GMC are global brands for General Motors and strive to provide our customers a world-class product and experience. As a part of this organization, we are looking for someone to support our North American Sales Operations Team with various projects including the development, creation, implementation, and maintenance of tools that will allow us to grow market share. This could include, but not limited to, sales tracking reports, scorecards, contest ranking and reporting, key metric tracking, etc. Our goal is to provide our team with the tools necessary to excel in their performance.

As a Member of the Team, You Will

• Provide world-class support for the Buick GMC Group Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions.

• Support communication to our business users

• Develop and present training materials to a global audience.

• Develop standardized reporting tools and dashboards to enhance the customer experience.

• Understand business requirements and acceptance criteria to perform a logical test to prove the functionality.

• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.

• Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan.

• Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution.

• Prepare and maintain validation evidence of test status through screen shots and test case progression.

• Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions.

• Update and maintain operations process, desk procedures and other documentation.

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes.

• Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

Additional Job Description

Qualifications and Experience

• A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field

• 5+ years of relevant work experience in process transformation/developing reports and dashboards/ consulting.

• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

• Detail oriented, with strong business acumen

• Experience with Agile / Scrum framework is preferable.

• Working level knowledge of Power BI and KNIME .

• Experience in managing end-to-end test cycles is preferable.

• Experience in developing training manuals and conducting training is preferable.

• Affinity with technology and/or familiarity with analytics tools and techniques

• Highly motivated and willing to learn and take on new challenges

• Excellent written and verbal communication skills

• Highly proficient in Microsoft Office applications

Important: Must be willing to work in NIGHT SHIFT.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.