Details

Open Date 05/13/2024

Requisition Number PRN38525B

Job Title Manager, Business Intelligence

Working Title Sr. Manager of Data and Software Solutions

Job Grade H

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

• M-F Hybrid schedule available

VP Area Academic Affairs

Department 02218 - Data and Software Solutions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $140,000

Close Date

Open Until Filled Yes

Job Summary

University of Utah David Eccles School of Business, Data and Software Solutions

The David Eccles School of Business is looking for a new leader for our Data and Software Solutions team. This team is responsible for all aspects of our SalesForce CRM maintenance and upgrade to Education Cloud, software tool integration with SalesForce; and all School of Business Institutional Reporting for strategic analysis, dashboards, accreditation, and rankings surveys. You will lead a remote group of 8 data analysts and SalesForce administrators, providing strategic vision for the D&SS team. Additionally, you will build and maintain relationships within the School of Business – Dean’s Office, Department Chairs, Program Directors, and other school leadership; and the campus at large – serving on the Strategic IT Committee and collaborating with the University Analytics and Institutional Research, Data Management and Analytics, and Registrar’s Office.

The School of Business is an innovative and energized organization with several top 20 ranked programs. We prepare our graduates to be engaged citizens in a rapidly changing global world of business, and through the synergy of research, education, and service, we strive to be among the most respected business schools in the world.

We are seeking highly motivated candidates with outstanding leadership skills and expertise in either Institutional Research or CRM management, and familiarity with the other.

This position requires tenacity, energy, exceptional communication and customer service skills.

Responsibilities

Primary areas of responsibility include:

• Advising and assisting executive leadership team with data and metrics related to policy decisions and initiatives.

• Administering business intelligence systems for departments, including integrating existing data sources, managing user roles, creating and automating reports

• Analyzing and reporting on data related to employee workforce, using a variety of software tools including Excel, SPSS , R, SQL , and Tableau.

Awareness of the importance of software development release cycles and evaluating new software releases from vendors.

• Managing the data team by determining project priorities, mentoring and training on systems and tools, and organizing performance evaluations.

• Working with IT and vendors on system fixes, enhancements, etc.

• Participating in University-wide committees to establish customer service standards and administrative plans and policies.

• Creating and administering surveys and other research projects.

• Organizing end user training for tools and systems.

• Developing and implementing policies and procedures in areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah’s policies in relation to the business intelligence function of department.

• Marketing and promoting new and existing programs and services to internal and external customers.

• Facilitating cooperative and collaborative community and institutional relationships.

• Ensuring customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.

• Developing strategies consistent with departmental continuous quality improvement programs.

BENEFITS OFFERED WITH THE POSITION

• A full benefits package, complete with healthcare, retirement, and tuition reduction options.

• Remote work is a possibility with this position.

Minimum Qualifications

Requires a Bachelor’s degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience) and 5 years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Masters or PhD/EdD in a related field

• Understanding of the role of data integrity and best practices with regards to CRM implementation

• Ability to work with technical team members as well as communicate with and support less technical clients

• Ability to create, communicate, implement, and execute on strategic vision

• Ability to spearhead change management for school-wide initiatives

• Ability to develop and manage team budget

• Superior written, and verbal communication and presentation skills.

• Prior experience in Higher Education

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.