We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The role is accountable for WAM Canada Retail and Retirement team within the Global Wealth Asset Management and General Accounts Finance (GWAM & GA Finance) within Manulife Business Processing Services (“MBPS”) and for the maintenance of trust with our customers.

Role and Responsibilities

Reporting directly to Manager of MBPS GWAM & GA Finance A&R WAM NA & UK, the Team Leader is primarily accountable to provide oversight and direction for the WAM Canada Retail and Retirement operations and reporting through timely and accurate service delivery and onshore stakeholder relationships and governance.

Qualifications

• University Business Degree;

• 3+ years of people management and with strong leadership experience

• Strong knowledge of IFRS17;

• Strong attention to detail and aptitude to learn

• Ability to multi-task, effectively prioritize, work under tight timelines, and manage multiple stakeholders.

• Well organized and with high level of energy and initiative to perform in a fast paced and challenging environment

• Excellent verbal and written communication skills with high degree of confidence.

• Excellent analytical and problem-solving skills

• Ability to work independently and establish priorities to meet deadlines

• Advanced level of proficiency in MS Excel and other MS office tools (e.g., Word and PowerPoint to develop reports, documents, and presentations); knowledge in Power BI, Alteryx and VBA is a plus

• Strong project management skills

Competencies

•    Strong relationship management skills to build enduring and productive alliances across matrix organizations. Experience in partnering with a diverse team located in multiple locations and time zones.

•    Strong interviewing, influencing and negotiation skills across the organization.

•    Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.  Uses diplomacy and tact to resolve difficult situations.  Escalates more serious issues to management.

•    Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

•    Professional attitude and client service orientation; collaborative and results-oriented

•    Practical problem solving skills and the ability to influence change 

•    Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments 

•    Strong organizational and time management skills with the ability to be flexible to changing environments

•    Ability to work independently and willing to collaborate with other teams for a project with huge scale benefits

•    Flexible on shift and overtime may be required to meet business deadlines.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

Working Arrangement : Hybrid (on-site 3x/week)

Work Shift : Morning 9am-6pm, except Mondays and Month ends

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .