Product Onboarding and Implementation Lead

What will you create and do?   

• We are actively seeking a dedicated and enthusiastic Product Onboarding and Implementation Lead to join our growing Onboarding and Implementation team.  He/ she will be responsible for assisting in analyzing the requirements of the prospect/ customer and provide product knowledge support for Enterprise customers, and be responsible to determine the ideal product / solution

• This is an exciting opportunity for an experienced industry professional with strong core technical and people management skills, to join and add value to a dedicated sales team.  The Product Onboarding and Implementation Lead will be responsible for actively driving and managing the onboarding process with Enterprise customers.  He/ she must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users

• Primarily engaged in providing technical consultancy to Enterprise customers, he/ she will provide technical assistance and guidance during the onboarding process by identifying customer’s technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams on proposal activities

  Key Responsibilities:

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations

• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements

• Managing the sales bid process by responding to RFI’s & RFP’s

• Working closely with Sales to ensure successful closure of the sales process.

• Liaising with Product Managers to provide feedback from clients about product requirements

• Keeping abreast of market trends and product & competitor landscapes

• Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming

  What will qualify you for this role?

  Essential: Desired:

• Excellent soft skills (Communication, Coordination & Negotiation)

• Skill to ask the right questions

• Knowledge on organization offerings and analytical skills

• Time-bound and attention to detail

• Customer facing & problem solving skills

• Ability to work as a team

• Presentation & Solution delivery

• Providing technical consultation to prospects/ customers

• Experience in CRM - Salesforce/ Zoho

• People manager skill set

• Business approach

• Working with partners & other channels

• Customer Relationship building

  What will drive your success?           

  To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.

• Use your technical expertise to help a customer determine if SMS-Magic is right for them

• Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white  papers , trial management and RFI (Request for Information) response documents

• Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments

• Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing “best practice” advice to customers to optimize SMS-Magic effectiveness

• Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference)

• Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements.

• Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs.

• Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes.

• Maintain accurate and up-to-date documentation throughout the project lifecycle.

• Work with sales and marketing to respond to technical RFI/RFP questions

• Aid in the creation of product training and documentation materials

• Articulate and demonstrate our learning validation and online proctoring solution, influence customer’s technical requirements, and position products relative to the competition

• Maintain an in-depth level of technical and industry knowledge through ongoing training,  seminars  and certifications

• Salesforce Admin certification is a plus

  Success in this role will require strong business acumen and passion to drive excellence in operations.

  We are interested in professionals who are obsessed with outcomes, enjoy delivering awesome results, change initiatives, and bring issues and challenges to the forefront. You will need the confidence to keep the business agenda a key priority, take data-based decisions as well as leadership skills to do this in a way that integrates well with business priorities and objectives.

   

  What working at SMS Magic Offers? 

  At SMS Magic, partner growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company.  Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.

  We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. 

  Plus, we offer

• The freedom and flexibility to handle your role in a way that’s right for you

• Gain exposure to a dynamic and growing global business environment

• Exposure to innovative and cutting-edge technology and tools

• Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams

  Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leaders, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality.

  About SMS Magic:

  Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

  Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”.

  If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.

  SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

  Read mode about us at:  www.sms-magic.com

  Make your mark, here’s wishing you all the best, till we meet again.

  Apply today!

   

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