• Job Type: Support Staff - Union
• Bargaining Unit: Local 32 BJ
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 40
• Standard Work Schedule: Monday - Friday, 8:00AM - 4:00PM; 24/7 on call
• Building:
• Salary Range: $75,000- $105,000

Position Summary

Columbia Residential staff support the operations of 150 buildings and serve the University community of over 8000 faculty, staff, postdoc, graduate, and select undergraduate student residents. Our team of leasing, operations, construction, and building staff are knowledgeable, efficient, and dedicated to providing the best customer service to the residential community.

The Resident Manager is expected to monitor any issues that affect asset value and resident satisfaction in any assigned portfolio property. The Resident Manager anticipates the needs of the residents, working with the Portfolio Manager (if applicable), Porters, Door Attendants, and Handypersons on site to ensure delivery of services at a level that will meet residents' utmost satisfaction. The Resident Manager plays a critical role in ensuring high levels of resident satisfaction. This position involves proactively identifying and addressing any issues that could affect the property's value or resident contentment.

Responsibilities

• The Resident Manager is responsible for maintaining all operating equipment in the premises. This duty will include regular inspections of facilities and equipment to determine the need and extent of service, and maintenance of any equipment.
• The Resident Manager will repair and maintain equipment, common areas, and apartments as needed, as well as perform maintenance on roofs, fire escapes, and any other items relevant to the efficient management of a property.
• The Resident Manager will be comfortable with office suite and industry-specific technology and its use in providing building maintenance and client services.
• The Resident Manager will maintain records about tenant inquiries and other records of residential operations. Information collected may need to be used in created reports, as instructed by the Regional Manager.
• Duties include, but are not limited to, maintaining and fully cleaning apartments. Heavy lifting, moving residential appliances, and snow shoveling are required.
• The Resident Manager will monitor any outstanding work orders, on-site projects, or other work done at a portfolio property to ensure its satisfactory completion.
• The Resident Manager will further ensure all necessary legal requirements are met and proper documentation is captured and preserved.
• The Resident Manager will regularly communicate with building staff to maintain knowledge of their set of abilities and also any training needs and keep the Regional Manager apprised of their status.
• The Resident Manager will monitor work to ensure compliance with all policies and procedures, including safety guidelines and regulations.
• A standard for all employees at Columbia Residential is to provide first-class customer service to prospects and residents. The Resident Manager will ensure that all resident requests are handled promptly and professionally.
• Unexpected maintenance needs will be properly managed and any communication with the residents will be handled in a manner that is timely and professional.
• The Resident Manager will develop and maintain positive relationships with Columbia Residential residents, staff, and vendors.

THE RESIDENT MANAGER IS REQUIRED TO RESIDE IN UNIVERSITY HOUSING.

THE RESIDENT MANAGER IS REQUIRED TO BE AVAILABLE ALWAYS FOR EMERGENCY ON-CALL DUTIES.

Minimum Qualifications

• High School Diploma or equivalent required, plus a minimum of 5 years related experience, which should include experience as a Handyperson and/or Porter. Supervisory experience is required.
• Computer proficiency is required. Ability to attain required certificates or licenses including: Standpipe Certificate, Sprinkler Certificate, No. 6 Boiler License, No. 6 Fuel Oil Certificate of Fitness.
• Essential duties of the job include heavy lifting and a possibility of outdoor work in any type of weather. Must be well versed in the proper operation and maintenance of absorption air conditioning, chiller units and their auxiliaries.
• The candidate should also have a working knowledge of oil fired low pressure boilers and their auxiliaries; fire safety systems; and be able to ensure that they are in good working order at all times.
• All applicants for this position are required to undergo a criminal background check.
• A satisfactory background check is defined as the absence of a criminal history record that bears a demonstrable relationship to the applicant or the employee's suitability to perform the required duties and responsibilities of the position.