Overview

Compensation: $65,000-75,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .

Responsibilities:

• Always promotes a customer service mindset to both internal and external customers.

• Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.

• Leads the shift in the absence of the operations manager.

• Views everything with a process improvement mindset.

• Responsible for planning, directing, delegating and implementing established department procedures and programs that meet goals and ensure a clean and safe environment.

• Initiates new ideas to expand the department and company.

• Implements established department procedures and programs that meet goals and ensures a clean and safe environment.

• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.

• Creates, distributes, and maintains all necessary reports and documentation for the department. Consistently submits Monthly and Hours Reports accurately and on time.

• Develops/coaches management team to ensure fullest potential is reached.

• Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.

• Orders all supplies/equipment through approved vendors.

• Leads and promotes departmental TQM/ Customer Service Initiatives.

• Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.

• Reports all pertinent data in a timely manner.

• Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.

• Maintains a safe work environment for all internal and external customers.

• Responds to emergencies at both night time and on weekends as required.

• Handles varying workloads and meet changing deadlines as necessary.

• Ability to accurately review and process data and attend to detail.

• Ability to establish priorities, work independently, and accomplish objectives without supervision.

• Ability to communicate effectively with both written and verbal formats.

• Ability to handle and resolve problems.

• Works well in a team environment interacting with a variety of departments.

• Possesses excellent customer service skills.

• Establishes and maintains cooperative working relationships; treats others courteously and with respect.

• Responsible for ordering and maintaining inventory for all departmental supplies.

• Assists training manager with onboarding and training new hires.

• Responsible for overseeing department equipment/machinery and scheduling repairs as needed.

• Responds to emergencies at both night time and on weekends as required.

• Handles varying workloads and meet changing deadlines as necessary.

• Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.

• Direct report may change the frequency of required report at any time.

• May be required to travel via automobile to meetings and hospital related functions.

• Other duties as assigned,

REQNUMBER: 85793

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.