Job Information
C.H. Robinson Assistant Manager - Air Exports in New Delhi, India
The Principal Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts while also having a desire to lead, teach, and develop the team around them. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism. As a trusted leader of the supervisor, the Principal GFA drives a high level of operational excellence and compliance with process. It is expected that the Principal GFA develops their leadership, management, and commercial skills in this position to further prepare them for opportunities within the organization.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Maintain Operational Excellence for themselves and coach the team around Operational standards
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead
Act as a team lead supporting the team supervisor
Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction
Coach and train others on pricing strategies
Facilitate Relationships:
Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers
Develop & coach team members and assist with new employee onboarding
Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed
Promote a positive working relationship for all team members
Act as a key customer contact and subject matter expert
Lead by example when it comes to customer outreach, retention, and expansion
Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads
Monitor customer shipments trends and its impact to our processes and operation
Other Activities:
Support and/or Create new team efficiencies and processes
Participate in customer visits, assist in evaluating the account
Ensure customer SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Provide support to Sales Executives and Account Managers for customer reporting
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
3-5 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Preferred:
Associate’s or bachelor’s degree from an accredited college or university in a related field
6-8 years of Global Forwarding industry experience
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Excellent communication and customer service skills
Proactive, ambitious, hardworking, analytical mindset
Positive leadership skills and presence within the team (positive attitude, team player, flexibility)
Strong prioritization and multi-tasking skills
Ability to directly and decisively resolve problems
Refined written and oral communication skills
High level of flexibility as priorities and needs change daily in our business
Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term
High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges
Values a diverse and inclusive work environment
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Statement
C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
C.H. Robinson
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