NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP)

Hands-on experience in MPLS, QoS and VoIP

Hands-on experience for network troubleshooting in LAN/WAN environment

Working at NTT

1.1.1PRE-REQUISITES

Strong technical and subject matter expertise in at least one or more of the following specialties:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948

• Juniper MX series routers and switches EX4200

• SDWAN – Silverpeak, Cisco Viptela, Fortinet

• Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

• WAN Optimizers (Riverbed, Juniper, Citrix)

• Wireless

• Nexus Switches, VSS

Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet

Knowledge of security technologies

Knowledge on scripting languages like Python

Excellent communications skills and must have worked with Global customers and global carriers

Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux

Provide comprehensive maintenance plans for change management review and approval; implement according to the plan

Manage and support MPLS backbone spanning across globe

1.1.2RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.

• Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers

• Work experience in a fast-paced Network Operations environment

• Experience in remote troubleshooting and diagnosis of network connectivity issues

• Work with a variety of customers and vendors (technical as well as non-technical)

• Communicate technical jargon to non-technical people

• Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues

• Work with Telecommunication Service Providers to resolve escalated circuit problems

• Perform complex changes on the network and security devices

• Work with hardware/software vendors to resolve problems

• Work in a rotating shift schedule

• Manage Global Operations Center shifts and exchange handoff between various shifts

• Manage daily work distribution for Global Operations Center

• Become an SME for a few priority customer accounts and be proactive to improve customer service

• Train and mentor juniors

• Participate in various Network and Security projects

• Participate in weekly/monthly/quarterly service review calls with customers

• Contribute in providing appropriate content for the weekly/monthly/quarterly service reports

• Any additional task given to the incumbent from time-to-time based on business needs

1.1.3TRAINING AND CERTIFICATION

• CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE

1.1.4EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.5EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.6TECHNICAL AND OTHER SKILLS

• MS Office proficiency

• Aptitude and desire to learn advanced IP network services

• ITIL process awareness

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.