Description

As a Senior Mandarin Speaking Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets.

A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 1 + year F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

This role will require for the successful candidate to:

• Manage a portfolio of strategic customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

• Managing internal and external Accounts Receivable inquiries.

• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.

• Understand the pain points of customers and solve our customer’s problems.

• Providing prompt, efficient, detailed, customer-oriented service to customers.

• Escalating when appropriate to direct manager and/or senior leaders.

• Keeping detailed notes, task creation and reminders in our collections tools.

• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

• Analyze trends and suggest process improvements.

• Perform other projects and duties as required.

Working Conditions:

Normal Office Environment.

Report daily to the Pasay office when required by the business or operations.

This role will primarily be reporting within APAC shift and may also be requested to be on shifting schedule from time to time.

Work during Holidays as may be required by the Company.

May be asked to render overtime on critical and peak times as may be required by the Business.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

Basic Qualifications

• Must be knowledgeable to converse in Chinese/Mandarin on a business level fluency

• Graduate of a Bachelors Degree.

• Prior experience of at least 1+ year in a similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.

• Knowledge on Outlook, Word and Excel or similar desktop applications.

• Good Communications skills – Written & Verbal

• Proficient in Microsoft Excel and Word.

• Flexible to work in shifting schedule.

• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.

• Can work under pressure and with deadlines.

• Excellent verbal and written communication skills, with a strong customer service focus.

• Has the ability to prioritize, multi-task and work with minimal supervision.

• A person who is open to work with diverse teams with different cultures on an global team.

Preferred Qualifications

• Must be knowledgeable to converse in Chinese/Mandarin on a business level fluency

• Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.

• Preferably has working knowledge on Oracle Financials or other Finance ERP tools.

• Preferably with Collections background.

• Excellent organizational and time-management skills

• Knowledge of Amazon business or the e-commerce/ advertising industry.