Description

Working Conditions:

• Normal Office Environment

• Report daily to the Pasay office.

• This role will primarily be reporting on an 8am - 5pm shift but may also be requested to be on shifting schedule from time to time.

• Work during Holidays as may be required by the Company.

• May be asked to render overtime on critical and peak times as may be required by the Business.

As a Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

Key job responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

• Managing internal and external Accounts Receivable inquiries.

• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.

• Understand the pain points of customers and solve our customer’s problems.

• Providing prompt, efficient, detailed, customer-oriented service to customers.

• Escalating when appropriate to direct manager and/or senior leaders.

• Keeping detailed notes, task creation and reminders in our collections tools.

• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

• Analyze trends and suggest process improvements.

• Perform other projects and duties as required.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

Basic Qualifications

• Graduate of a Bachelors Degree.

• Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.

• Knowledge on Outlook, Word and Excel or similar desktop applications.

• Good Communications skills – Written & Verbal

• Proficient in Microsoft Excel and Word.

• Flexible to work in shifting schedule.

• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.

• Can work under pressure and with deadlines.

• Excellent verbal and written communication skills, with a strong customer service focus.

• Has the ability to prioritize, multi-task and work with minimal supervision.

• A person who is open to work with diverse teams with different cultures on an global team.

Preferred Qualifications

• Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.

• Preferably has working knowledge on Oracle Financials or other Finance ERP tools.

• Preferably with Collections background.

• Excellent organizational and time-management skills

• Knowledge of Amazon business or the e-commerce/ advertising industry.