Job Information
ATI Business Group [MGM - 2023] Corporate Travel Consultant in Jakarta, Indonesia
Role of Purposes:
We are looking for corporate Travel Consultants to join our amazing team. This role will be responsible for providing our customers with exceptional service and assistance with all aspects of travel requirements. You will be arranging domestic and complex international travel for busy executives including air, hotel, and ground transportation from bookings as well as the ticketing, changes, and exchange and queue management.
To succeed in this role, you must possess a keen attention to detail, rapidly acquire product knowledge, and comprehend the requirements of our end clients. Furthermore, delivering outstanding customer service to fulfill the needs of our business travelers is essential. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts while building strong relationships with them. This way, when our valued business travelers require travel arrangements, they can have complete confidence that their business travel needs are managed by a committed team of Corporate Travel professionals whom they trust and share a first-name connection.
You will need to comprehend & comply with travel policies for multiple corporate accounts
You will need to provide exceptional customer service to our business travelers
Ensure business traveler's needs are met and/or exceeded
Keep the client aware of all necessary travel documents and health requirements for countries to be visited
Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
Manage air, car, hotel, and ground transportation bookings
Arrange both domestic and international itineraries
Complete all reservations in an accurate and timely manner.
Provide consultative service to travelers throughout the booking process
Handle ticketing, adjustments, exchanges & queue management
Qualifications:
Fluent skills in English (both written & spoken)
Preferably a degree in Travel Management or any related major
2+ years recent of experience in Corporate Travel required
2+ years recent of knowledge and experience using GDS required
Skilled with complex international fares strongly recommended
Experience with complex ticketing & exchanges is preferred
Online booking tool knowledge preferred
Excellent analytical and numerical skills
Must have experience in GDS, preferably Sabre, Galileo, Amadeus
Experience in travel/airline ticketing (fresh issuance, reissue, and adcol)
Customer Service oriented
Ability to work independently, self-motivated and solution-oriented
Great attitude, out-going and seeking to learn and grow
Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1100 employees providing services to our clients across the globe.