Senior LAN Administrator

Date Posted: May 9, 2024

Requisition ID: 443064

Location:

Indianapolis, IN, US, 46201

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Desktop Support Team in the Indiana Office of Technology:

The Desktop Support Team is the first line of diagnostics for both hardware and software issues on a user’s computer. They provide support for authorized users across multiple state agencies. Tracking equipment locations, installing/decommissioning equipment, resetting/applying the base image, installing software, and working with specialty equipment setups are some of the daily responsibilities. Customer service is a large part of the team, technicians will have remote or onsite contact with customers to ensure their issues have been resolved.

Salary:

This position traditionally starts at an annual salary of $61,022. Salary for this position may be commensurate with education and job experience.

Role Overview:

The LAN Administrator provides desktop support for IOT and partner agencies at the Indiana Government Center Campus and surrounding downtown Indianapolis area. You will provide a wide variety of advanced technical computer system duties including supporting, installing, and maintaining computers, peripherals, and standardized software. You may transport equipment using a personal vehicle. Mileage is reimbursed.

A Day in the Life:

The essential functions of this role are as follows:

• Analyze and develop server hardware specifications and configurations.

• Monitor the network to ensure performance status.

• Establish standards and procedures for server specifications and setup.

• Ensure that loops on event servers, either preventative or scheduled, are performed.

• Ensure that all preventive maintenance is performed.

• Act as a liaison for other departments/divisions in providing troubleshooting for all types of programs.

• Perform studies to define solutions.

• Install and diagnose standard-approved software.

• Set up, troubleshoot, and diagnose PC and Laptop issues.

• Provide integrated customer support and consult with all users on system design and implementation.

• Evaluate new products/technologies to determine impact on existing systems.

• Evaluate vendor products and recommend hardware, software, and modem equipment to management for purchase.

  The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Thorough knowledge of network operating systems, design, and protocols.

• Thorough knowledge of local area network concepts.

• Thorough knowledge of computer programming including computer languages, database design work process charting and testing of programs.

• Thorough knowledge of technology equipment including operating characteristics and limitations.

• Thorough knowledge of most recent technical developments in the hardware field.

• Advanced knowledge of operating systems.

• Advanced knowledge of networking protocols.

• Advanced knowledge of distributed systems-based tape management software.

• Effective communication skills.

• Ability to read and understand complicated technical manuals on hardware, software, LAN design, and administration.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.