Reference #: 4485242 THE POSITION Do you possess a vast knowledge and a passion for working in the Information Technology (IT) field? The General Government Technology Services Office (GGTSO) is searching for an Internet Technology Generalist 1 to work with its centralized user support team in the GGTSO Service Help Desk Division. This position is responsible for providing technical assistance and IT support to employees in all locations and manages all IT processes in support of the GGTSO. If this opportunity sounds like it aligns with your skillset and interests, apply today and take advantage of all that a career with the Commonwealth of Pennsylvania can offer you as a valued employee!

DESCRIPTION OF WORK As an Information Technology Generalist 1, you provide technical assistance for a full range of technical services including desktop, network, server and telecommunications administration and support. The major areas of responsibilities include access points, end user computing devices, physical and virtual servers, switches, routers, wide area network (WAN) connections, and Voice over Internet Protocol (VoIP) solutions.

Duties and responsibilities include coordinating remote support services to users on all IT related issues, utilizing the Commonwealth's IT service management system to manage tickets and coordinate resolution and reporting of trouble calls, and utilizing customer service skills to establish positive and constructive working relationships.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5-hour work week Work hours are 8:30 AM to 4:30 PM, Monday to Friday, with 30-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements:

Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year as an Information Technology Trainee or Information Technology Technician; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirement:

The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS). How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be ac epted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.