Job Description

Where you’ll work: Guatemala City, Guatemala.

Accounting and Finance at GoTo

At GoTo, our Accounting and Finance team is critical in driving our company's growth and success. You can use your financial expertise and analytical skills to directly impact our business decisions and financial outcomes. With our support for ongoing learning and development, you'll have the chance to grow your skills and advance your career.

As a Partner Commission Specialist, you will be responsible for handling partners' inquiries regarding their commissions, addressing questions about their customers' invoices, managing various commission promotions, and handling billing inquiries for our high-priority customers via phone calls and emails. Additionally, managing Mexico billing inquiries is included in your responsibilities, requiring the management of calls from customers located in Mexico.

Your Day to Day:

As a Partner commission Specialist, you would be working on:

• Responding promptly to partner calls.

• Collaborating with other departments to address customer and partner inquiries.

• Multitasking across multiple systems, including Excel.

• Ensuring timely responses to emails within a 24-hour SLA.

• Maintaining effective teamwork and collaboration with other departments.

• Managing tasks such as submitting True Ups/Dockings for partners, adjusting invoices, issuing credits, etc.

• Recording phone messages and returning voicemails promptly.

What We're Looking For:

As a Partner commission Specialist, your background will look like:

• Minimum of 1 year of customer service phone customer service experience

• Strong background in billing, collections, account receivable or relevant experience in similar roles in a BPO environment.

• Proficiency in Microsoft Excel (Preferred).

• 85% fluency in English.

• Excellent communication skills.

• Strong time management abilities.

• A positive team work ethic.

• Reliability.

• Flexibility in schedule to accommodate different time zones.

• Ability to adapt to updates and changes in tasks.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and

development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.