CMA/RMA Job Description *SIGN-ON BONUS ELIGIBLE! * QUALIFICATIONS: REQUIRED: High School diploma or GED Current Medical Assistant Certification or Registration through AAMA or AMT Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained. On-line BLS certification is not acceptable Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling Demonstrated ability to function with multiple priorities and interruptions PREFERRED: At least six months recent (within the last 3 years) experience in a direct patient care setting Computer skills PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged periods of time. Must possess speech, hearing and sight skills to perform the functions of the position. Manual dexterity required. Must be able to speak, read and write English proficiently. Proficiency in other languages may be required. Some positions may have lifting requirements. POSITION PURPOSE: Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. Provide/support patient's care by performing tasks and duties consistent with professional standards, ICSI guidelines, and GHI policies and procedures. In addition, may function in supply aid and/or sterilization capacity. Maintain a safe work area and ensure that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards. ACCOUNTABILITIES: 1. Perform functions that support / provide patient care. A. Patients are roomed according to rooming and/or ICSI guidelines. B. Vital signs and other pertinent physical measurements are obtained and recorded accurately. C. Medication and clinical procedures are administered (according to authorized policy and demonstrating proficiency) and documented according to GHI policy. This may include DISCUS or AIMS assessment. D. Charts are reviewed for the presence of pertinent information relevant to today's encounter. This may include Prepared Practice work as developed by the team. E. Needed and requested health educational materials are provided to the patient and documented. F. Patients and their records are handled in a private and confidential manner per GHI policies. G. Seek medical and/or nursing assistance when encountering an acutely ill patient or a patient with a changing condition. H. Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures. 1) Patient is prepared for medical interventions. 2) The exam/procedure room is prepared and the provider is assisted as needed. I. Charts are prepared and station records maintained which may include the following: 1) MSRs are checked for completion and routed appropriately. 2) Lab, x-ray and miscellaneous forms are prepared when requested. 3) Drug refills are processed according to clinic protocols. 4) Station logs, (i.e., pap, pathology, etc.) are monitored as assigned. 5) Prepare charts for patient appointments as indicated by the type of clinic visit and the reason for the appointment according to established practices and procedures. J. Facilitate timely and accurate flow of communication within the clinic/location. 1) Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards. 2) Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up. 3) Reception desk is informed of provider's schedule status. Will assist in coordination of urgent and non-urgent provider schedule changes to ensure patient and provider needs are met. 4) Patient correspondence performed when requested. 5) Patients are assisted in comple ing forms when appropriate. 2. Cleaning & sterilizing procedures support infection control and OSHA standards. A. Instrument and equipment are prepared and sterilized according to procedure. B. Complete scheduled cleaning requirements for the designated work areas. Document completion of work to comply with infection control and OSHA standards. C. Implement other infection control procedures as needed. D. Adhere to protective clothing requirements. 3. Clinic supplies are adequately stocked and well organized. A. Ensure that department inventory requests are processed and delivered in a timely manner. B. Responsible for supply requisitions according to clinic procedures. C. When receiving supplies, equipment and other authorized deliveries, check merchandise against packing slip and report all damages and discrepancies. D. Prepare returns for shipment with all appropriate documentation. E. All designated areas are stocked adequately. Expiration dates are routinely checked. Outdated supplies are removed and/or replaced. F. Maintains prescription sample supply cabinet as per clinic/location protocol. 4. All equipment is properly maintained and adequate records are kept. A. An inventory of instruments and equipment is kept current. Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented. 5. Maintain current or compliant status as determined by the appropriate accrediting body. Perform other duties as assigned. ABOUT US At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.