About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply "make the repair". Having adopted and demonstrating a "Continuous Improvement" mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct "in Service" diagnostic support. This role will be located at or near a Rivian facility in Grand Rapids, MI.

Responsibilities

Perform diagnostics using a combination of technical understanding of Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.

Producing high quality documentation in both Service Operational and Engineering document systems.

Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.

Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.

Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.

Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.

Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.

Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.

Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.

Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.

Qualifications

8+ years of experience in automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing and systems integration.

Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.

Experience within customer support or customer relations

Excellent written and oral communication skills

Disciplined work ethic

Self-motivated, and encouraging of othe