The Client Services Lead (Manager) for Avanade X is responsible for building strong, trusted client relationships for our most strategic accounts within the region, providing value to the client far beyond a contract or statement of work (SOW.)

Come join us:

This role partners with our clients to uncover their needs/wants to create and deliver valuable, quality solutions. This role is accountable for managing Northeast Region client engagements, client satisfaction, and ultimately driving revenue growth for the region through exceptional relationship building and client management. This role reports to regional leadership. Together we do what matters.

What you'll do:

• Northeast Regional Strategy:

• You will be responsible for developing and executing a strategic plan to grow our revenue and client penetration in your priority accounts.

• You will work closely with various teams across Avanade to bring the best experiences, strategy and solutions to our clients.

• You will also leverage your knowledge of the industry business challenges and goals to create compelling customer and employee experiences that align with the client vision and roadmap.

• Additionally, you will collaborate with the Regional leadership team to provide strategic guidance and showcase our work product and references to drive market awareness and positioning for Avanade.

• People & Culture:

• Coach and engage a high-performing teams that support and build the capabilities of the Client Group.

• You will also influence the workforce planning to ensure the right skills and capacity for the account needs.

• You will be responsible for shaping the culture and employee experience to foster engagement, performance and behaviors that align with Avanade's values.

Skills and experiences:

• Deep industry account and/or product management knowledge to build high-quality experiences with strategic value

• Proven track record of developing strong VP relationships with clients and partners, consultancy mind-set, and proven track record of growing accounts to $3-5M.

• Deep knowledge of digital business practices

• Experience defining solutions that generate measurable results for the client.

• Ability to lead with high EQ and develop senior level talent.

• Displayed evidence of a growth mindset, passion for problem-solving, strategic thinking, and customer-orientation among a team.

• Expert communication and ability present confidently to senior level clients (remote and public speaking).

• Skilled at fostering strong, cohesive interdisciplinary teams and a master coach who can motivate, grow, course-correct, and guide a team to success.

• Experience at growing teams, spearheading strategic initiatives, developing GTM materials, and bringing to market new value propositions.

About you:

• You likely have relevant education or 10 years of digital, client services, and people management experience.

• You have Sales experience in a digital agency, consulting or start-up setting.

• You have a digital strategy mindset and experience solutioning for clients.

• You want to partner with Avanade’s Sales workforce to figure out what we can offer our clients and open us up for growth.

• You have an experimentation mindset, take risks, build processes, and are comfortable with ambiguity.

• You are someone who understands and is EXCITED about the "hustle" of creating new initiatives.

• You are able to travel up to 25% and negotiate contracts with clients and partners at the executive level.

Enjoy your career:

Some of the best things about working at Avanade :

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits [1] here.

A great place to work:

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on:

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by:

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by:

• Amazing the client • Prioritizing what matters • Acting as one

Learn more:

To Learn more about our team at Avanade, check out this info:

• [3] Avanade Do What Matters

• [4] Avanade - Making a Genuine Human Impact Interested in knowing what’s going on inside Avanade?

Check out our blogs:

• [5] Avanade Insights - exchange ideas that drive tomorrow’s innovation

• [6] Inside Avanade - explore what life is like working at Avanade Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience.

References

Visible links

1. https://www.avanade.com/en/career/benefits

2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity

3. https://www.avanade.com/en/about?videoid=6312562351112

4. https://www.avanade.com/en/career/corporate-jobs?videoid=6091036974001

5. https://www.avanade.com/en/blogs/avanade-insights

6. https://www.avanade.com/en/blogs/inside-avanade